Shipping Method

Shipping policy

Shipping Method.

* Delivery of orders will be made within 7-24 business days *

In addition 1-4 days for the processing  time of the shipments

Of course we make every effort to ship the orders as soon as possible

Following  the COVID-19 virus there can be unexpected delays

** It is very important to make sure that you have sent the correct cell phone number and correct email so that we can contact you *

Deliveries to collection point

 The delivery fee will cost about 5.95$-9.95$ .

There may be changes in the locker location, a message with the new location will be sent to the customer in case changes happen from the moment the order is placed.

Once the order is placed, you will receive an email from us confirming receipt of the order

As soon as the order is collected and leaves our warehouses, our courier company will update you by message Or via email.

2.

Once the order is placed, you will receive an email from us confirming receipt of the order

As soon as the order is collected and leaves our warehouses, our courier company will update you by sms.

:Questions and Answers

From Where are you?

The store is an online store, as soon as you make a purchase, we will make sure to deliver to a collection point closest to your home

Shipping questions and answers

Do you have a physical address?

No, Exito-Ax is an online store only.

How can I reach you?

Email : exito.ax@gmail.com

Phone: +972526461196

After how long will I receive my order?

Once you place the order it takes 1-4 business days for processing and sending  the package then it will take for delivery to reach 10-24 business days.

Do I get a tracking number after placing the order?

Yes, in all shipments, a tracking number is automatically sent to the email you provided to us.

As soon as the shipment leaves our warehouses you will receive updates.

Will you send me an email as soon as my order is shipped?

Obviously, the customer will receive an email whose order has been received and another email that the order is on its way

What are the accepted payment methods on your site?

We accept payments via credit cards and PayPal and later we will also accept bank transfer.

I ordered more than one product  but received only one product, why?

When the customer orders more than one product sometimes the products are shipped separately from our many warehouses, you may not get all the product in the same package, but in the end you will get all the products  under warranty.

So do not panic because this is a normal situation and is not unusual.

Can I cancel my order?

Yes, you have 5 hours from your purchase to cancel your order, the reason is that we try to send your orders as soon as possible to our warehouses and make sure the delivery is on its way as soon as possible and as soon as canceled after a day for example the delivery is already on its way and can not be stopped

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