FAQs

Do you have any questions you did not receive about answers? 
Feel free to look at our "FAQ" information and you may find the 
answer you are looking for!

Q:When will I receive a confirmation email?
A:Immediately after placing the order will send an automatic email for confirmation to your email, if you don't see it please go to spam and check. If you didn't receive you can contact us by email – EXITO.AX@GMAIL.COM
 
Q:When will I receive my tracking number?
A:Tracking numbers will be given up to 7 days from the date of the order, the order processing ranges is 2-5 days.
 
Q:How can I track my order?
A:If you entered our site and you were unable to track on the 'Track my order' page, please contact us by email -EXITO.AX@GMAIL.COM
 
 
Q:Do you offer cancellation, returns or exchanges?
A:Due to the nature of the products and how they are used. Cancellations can be made up to 5 hours from the moment you placed an order.
 returns and exchanges are available. You can read more on returns in our Return Policy.
 
Q:My item is damages
A:   If you received a damaged item in the mail you have 24 hours to report damages. If the damage has been caused by us, your item will be refunded or replaced in 5-7 business days after you send it back to us, when shipping expenses will be on us. We will not replace or refund any damaged items by reasons outside of our control.

** Please note, please make sure in your order that the cell phone and email number you left is correct so that we can contact you if necessary, for example when the shipment arrives.